Warranty and returns

1.Shipping and delivery

We ship anywhere in Mexico with Tres Guerras. Freight is collect: you pay the carrier directly when your equipment arrives. The price shown on the site covers the product only.

2.Invoicing

All our prices already include VAT (IVA), and we issue Mexican electronic invoices (CFDI) to individuals and companies. To invoice, send us these details with your order, exactly as they appear on your Constancia de Situación Fiscal:

• RFC and legal name
• Tax regime and tax postal code
• CFDI use and the email address for the invoice

If an invoiced purchase is returned, we issue the corresponding credit note or cancel the invoice.

3.2-year warranty on new equipment

All new equipment sold by Microbal carries a 2 (two) year warranty against manufacturing defects, covering parts and labor, from the date you receive it.

The warranty covers:

• Failures of electronic components, load cells, displays, keypads and power supplies caused by manufacturing defects.
• Labor and spare parts needed for the repair.
• Round-trip freight when the fault is covered: in that case you do not pay collect freight.

If we repair the equipment and the same fault returns within the warranty period, or if it cannot be repaired, we replace it with an identical or equivalent unit, or refund the price paid, at your choice.

Time the equipment spends in our workshop for a warranty repair is not deducted from the warranty period.

4.What the warranty does not cover

• Damage from overload (placing more weight than the equipment's maximum capacity) or from impacts and drops.
• Damage from liquids, corrosion, excessive dust, or use under conditions other than those in the manual.
• Damage from voltage fluctuations, electrical surges, or a power adapter other than the original.
• Equipment opened, modified or repaired by anyone other than Microbal, or with broken verification seals.
• Normal wear of cosmetic parts and consumables: batteries, paper rolls, cables, pans and protective covers.
• Periodic calibration and adjustment. Every balance loses accuracy with use, temperature changes or transport; this is not a manufacturing defect. We offer EMA-accredited calibration as a separate service.

5.Warranty on used equipment and on repairs

• Used equipment (marked “Used” on the site): delivered inspected and working, with a 90-day warranty against operating faults.
• Repairs made by Microbal: 90-day warranty on the repaired fault and the parts installed.

6.Total satisfaction or your money back

If the equipment is not what you expected, you can return it within 30 calendar days of receiving it and we refund the price of the product.

Conditions:

• The equipment must be complete and undamaged, with all its accessories and manuals, preferably in its original packaging.
• It must include proof of purchase (invoice, receipt or order confirmation).
• Return freight is paid by the customer, and the freight you paid on delivery is not refunded. If the equipment arrived damaged, defective, or is not what you ordered, Microbal covers both freights and refunds the one you paid.
• Does not apply to custom-built equipment made to your specifications: for example, a scale with a capacity not in our catalog or a platform with special dimensions. Catalog models marked “Made to order” on the site — standard equipment we order from the supplier when you buy it — do qualify, just like the ones we have in stock.

Refund: once we receive and inspect the equipment, we refund within 10 business days, by the same payment method you used. If you paid by bank transfer, we will ask for the CLABE of an account in the purchaser's name.

7.How to claim the warranty or request a return

1. Write to ventas@microbal.com.mx or WhatsApp us at 462 590 7286 with your name, order or invoice number, equipment model, and a description (or photos/video) of the fault.
2. We give you a tracking number and shipping instructions. Please do not ship equipment before contacting us, so we can cover the freight when it applies.
3. We diagnose the equipment within 5 business days of receiving it and tell you the result.
4. Covered repairs are completed within 30 calendar days at most. If the fault is not covered, we send you a quote before doing any work; if you decline, we return the equipment.

If you would rather bring the equipment to our workshop in Irapuato, Guanajuato, contact us first: we will give you the address and an appointment. Hours: Monday to Friday 9:00 to 18:00, Saturday 9:00 to 14:00.

8.Your rights as a consumer

This policy does not limit your rights under Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor). If you have a complaint, you can contact the Federal Consumer Protection Agency (PROFECO): 55 5568 8722 / 800 468 8722, www.gob.mx/profeco.